FAQ

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General info

How do I buy something on Sabina?

Are the products that Sabina sells original?

Why are the prices so low?

Are taxes included in the price?

Can I place an order by telephone?

Do you sell wholesale?

Can I buy samples/testers?

The product that I want appears to be out of stock. Will it be back in stock?

Why aren't some of the products plastic wrapped?

My account

I can't remember my password. How can I access my account?

How can I change my personal data on my account?

How can I change my password?

I would like to change the email address linked to my account. How can I do it?

Can I add a default delivery address?

Payment

Can I change or cancel my order once the payment has gone through?

Can I pay by bank transfer?

Is payment secure on Sabina?

How can I pay for my order?

Can I pay cash on delivery?

Shipping and delivery

Do I receive any samples with my order?

How much is delivery?

What countries does Sabina deliver to?

How long will my order take to arrive?

Is there an express delivery option?

How can I find out about my order status?

Do you deliver to post office boxes?

Do I have to pay any taxes or customs fees to receive my order?

Returns

Can I return an order that I've already received?

The order I received is incorrect or there are products missing. What can I do?

The order I received is faulty, broken or in a poor condition. What can I do?

Can I return an item that I bought online in a Sabina store?